Please read our terms & conditions before booking a dining pod. By making payment you agree to our terms & conditions.

Dining POD T&Cs

• Do not climb or stand on the tables, whilst sturdy they are not built to hold a child or adult and you may cause yourself injury or damage to the product

• Smoking is NOT permitted in the POD or within a metre of the POD, if any burns or smoke smells are discovered on taking the POD down your will be liable for the bill for repairs or replacement items

• Dogs are NOT permitted in the pods.

• Do not take open flames, lighters or candles into the POD

• Do not let fireworks off in the same location as the POD

• The POD is made from PVC so no heaters (unless supplied by us) is to be taken into the POD

• Do not in any way alter the construction, this includes moving the POD, unclipping pegs, poles and anything inside the POD, doing so may affect your safety and damage the POD

• It is your responsibility to use the POD safely, we are not liable for any injury caused to yourself whilst using the POD

• The customer will be liable for damage to the pod or it’s contents whilst using the pod. • Contents will be checked upon arrival & exit, customers will be liable for any missing items during your booking period.

• Food & Drink is not included in your pod booking price and will be charged separate to your booking fee by the restaurant.

• The booking fee secures the pod for customers for up to 2 hours.

 

Customer Cancellations

• Bookings are non refundable

COVID 19 PROTOCOL

In the case of a government enforced lockdown we will look to move your booking to the next available date that is mutually agreeable. If we are unable to do this a full refund will be given. 

Please check the current COVID alert level for your location and the venue location before booking. Bookings are only refundable if the government guidelines change after your booking is made, meaning you are no longer legally able to attend. You will need to let us know of any cancellations at least 72 hours before your booking date.

LOCAL COVID 19 ALERT PROTOCOL

As these change regularly we recommend checking for updates on our website the week before your booking. Our dining pods can be modified for mixed households to create outdoor spaces as per government guidelines. Please add in the notes of your booking or notify the restaurant if you're booking includes more than one household.

The quickest and easiest way to contact us is via email:

letschat@valentinaoccasions.co.uk

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